Contact
When contacting support, include your device type, operating-system version, Playio version, the kind of source you use (M3U or Xtream), and a description of what happened.
Protect your account. Do not email IPTV passwords, complete credential-bearing URLs, payment-card information, or other payment details. You may redact credentials and sensitive query parameters from a sample URL.
Playlist or account will not load
- Confirm that your device has a working internet connection.
- Check the provider URL for typing errors. For Xtream, verify the server address, username, and password directly with your provider.
- Open the provider URL only if you can do so safely, or test the same account using a provider-approved method, to see whether the service is online.
- Prefer an HTTPS provider URL. HTTP is unencrypted and may expose credentials and requests in transit.
- If a large playlist is still importing, allow it time to finish. Then close and reopen Playio and try again.
- Check whether the provider limits simultaneous connections or has changed its URL or account details.
A channel or video will not play
- Try another item from the same provider. One stream may be offline while the account remains available.
- Check whether the provider’s connection limit is already in use on another device.
- Try a different network and temporarily disable VPN, DNS filtering, or content filtering to identify a network-specific issue.
- Restart Playio and your device, then install current Playio and Apple system updates.
- If only specific media fails, ask the provider whether the stream URL, format, or server is available and compatible.
Playback availability, stream quality, channel schedules, account activation, and provider-side errors are controlled by the IPTV provider, not Playio.
Content and credentials
Playio cannot supply, sell, recommend, recover, or activate IPTV playlists, channels, movies, series, subscriptions, usernames, or passwords. Contact your chosen provider for content availability, account access, billing, and service status. Use only content you are authorized to access.
Policies
Read the Privacy Policy for details about local information, provider connections, advertising, and purchases. Playio is licensed under the Terms and Apple Standard EULA.